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Frequently Asked Questions

  • What is your Waterproof Jewellery made from?
    Our waterproof jewellery is crafted from premium stainless steel, renowned for its durability and resistance to rust and tarnishing. Each piece is meticulously coated with a layer of 14k or 18K gold using advanced Physical Vapor Deposition (PVD) technology. This cutting-edge process bonds the gold plating to the steel at a molecular level, ensuring a finish that’s not only stunningly vibrant but also waterproof and long-lasting, ready to accompany you on all of life's adventures. To discover the details of our meticulous process for creating waterproof jewellery, we invite you to explore our dedicated "Waterproof How?" page. Unveil the secrets behind our innovative techniques and learn about the steps we take to ensure our jewellery withstands water and maintains its quality.
  • How do I clean Silver Jewellery
    Mix a bit of mild dish soap with warm water in a bowl. Soak the jewellery in the solution for 5 to 10 minutes. Use a soft-bristle brush, like a toothbrush, to gently scrub any grime or dirt. Rinse the silver jewellery under cool running water, making sure to remove all soap suds. Dry the jewellery thoroughly with a soft cloth. Avoid using paper towels, as they can scratch the silver. For a final touch, you can use a specialised silver polish cloth to restore shine. Avoid using harsh chemicals or abrasive cleaners, as they can damage the jewellery. If your silver jewellery has gemstones, make sure to check if they require special care.
  • How much is postage?
    UK - Free UK Delivery (2 -5 working days) ​- Royal Mail 48h tracked - £3.95 (1-2 working days) Europe -Tracked and Signed - £7.99 (3-10 working days) International -Tracked and Signed - £8.99 (5-10 working days) -Please not we are not responsible for any import or custom fees associated with your order, please check with your country's regulations to see if there will be any additional costs. This includes any import fees for orders sent with free shipping.
  • Can I return an item?
    If you need to return an item please make sure it is unworn and in its original packaging. All returns must be made within 30 days of purchase. Please see our full shipping and returns policy for further information.
  • Do you ship to my country?
    Yes, we now ship worldwide. International shipments may be subject to tax and duty fees. The recipient is responsible for covering these fees. If you have any questions, we recommend contacting your local customs office.
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